Here you will find answers to some of our most frequently asked questions. We encourage you to browse through this page to see if your question is addressed here. If you still can't find the answer to your question, please feel free to Contact us at firstname.lastname@example.org
* Refunds and/or exchanges will NOT be offered for any reason.
* Once an order is placed, ALL SALES ARE FINAL.
* We CANNOT add on or combine any orders.
* All packages are generally mailed out the same day if ordering before 4pm, but we say 24 to 48 hours after orders are placed. (excluded weekends & holidays) Both Christin and Kristina have other jobs and we try our best to get all orders out as fast as we can!
**When ordering Alcohol Inks, Marabu Paint, and testers craft marbling paint, PLEASE SELECT GROUND SHIPPING/ if you do not, we will have to invoice you to collect the rest of shipping Payment. these cannot Fly. Please please please select ground shipping!
* Priority packages are insured through USPS, in the event of missing or damaged items, please take multiple pictures of the packaging and e-mail them to us at email@example.com missing or damaged items with details on within 2 days of receiving your order.
Our website is open 24/7 unless we are re-stocking inventory.
Our physical hours vary from our schedules.
WE are very active and typically respond within a reasonable time through Facebook or Email.
* For all questions and concerns please use: firstname.lastname@example.org
* Any e-mails sent after our hours of operation will be addressed the following business day.